Business guide

Building an app that orders prints? Sign up as an integrator with an email that has no 3DAPI seller account. A seller account cannot be converted into an integrator account, and one account cannot be both. Not sure which you need? Compare seller and integrator accounts.

Quoting is free. Before approval you can quote 25 files per round and a daily number of quotes (daily_quote_limit_reached resets at midnight UTC); after approval quotes are unlimited.

A quote's price is the production price of one unit. Larger quantities cost less per unit as plates fill, so price an order with its real quantity.

You pay the production price plus shipping, from your wallet. When the balance is short, the difference is charged to your saved card as a wallet top-up, with VAT on the top-up when it applies to your billing country. There is no monthly fee and no minimum quantity per order.

There is no sandbox or test card: test with a small wallet-mode order. When your account is approved you get $15 of sample credit, valid for 30 days, for exactly that: send use_sample_credit: true on a wallet order shipped to your own country and it is spent before your balance. Your wallet shows what is left (sample_credit).

Your customer pays your unit_sales_price plus shipping on a hosted 3DAPI checkout page, by card, in USD. 3DAPI is the merchant of record: the card statement shows 3DAPI Inc.

• The link stays open 24 hours from when the order is created. Unpaid, the order is then cancelled and checkout.expired is sent.
• success_url and cancel_url are used exactly as you send them, with no placeholders: put your own id in reference and find the order with list_integrator_orders?reference=, or wait for order.paid.
• VAT is added for buyers in the EU and the UK. There is no US sales tax.
• Your customer gets the order confirmation and shipping emails from 3DAPI, naming you as the seller. They cannot be copied to you; follow the order with webhooks.
• You earn the sales price less the production price and the card fee (EU 1.5% + $0.30, UK 2.5% + $0.30, elsewhere 2.9% + $0.30), credited to your wallet when the order is completed. The minimum unit_sales_price always covers both, so a sale never loses money.

Every order, in either mode, needs business billing details: a sole trader or registered freelancer with a tax registration is enough. See Compliance.

Shipping is priced by destination zone and by the tier of the heaviest item: small up to 600 g, medium up to 2 kg, large above. An item weighs the greater of its actual and volumetric weight (length x width x height in cm / 5000). Every further item adds the zone's per-item price, except extra-small items (under 100 g, on a line without extras). estimate_integrator_order_shipping gives the exact figure, and get_shipping_rates the whole rate card.

• 3DAPI delivers worldwide except Russia, Belarus, Iran and Syria, which are refused with shipping_destination_not_served.
• Orders are made at a production centre near the buyer. Where there is none in the buyer's region, they ship from the closest one and import duties are paid by the buyer on delivery.
• Once shipped, the order carries shipping.carrier (a plain name, for example DHL) and shipping.tracking_number. There is no tracking URL.

An order moves paid → assigned (a production partner has it) → in_production → shipped → completed. completed means delivered and settled.

• Production: on-demand orders ship within 3 to 5 business days of payment.
• Delivery: 1 to 3 business days from a local production centre, 5 to 10 business days internationally.

Each step sends its webhook event (order.paid, order.assigned, order.in_production, order.shipped, order.completed).

• Before production: cancel a paid order (or an unpaid checkout order) with cancel_integrator_order. It is refunded in full: to your wallet for wallet orders, to the buyer's card for checkout orders. Card refunds take 5 to 10 business days.
• After production starts: email contact@dapi.digital.
• A production partner refuses an order: 3DAPI reassigns it to another partner, or, if none can make it, cancels it and refunds it automatically.
• Lost parcels are reprinted and shipped again at 3DAPI's cost.
• Defects in printing are 3DAPI's responsibility. Report a defective or damaged delivery to contact@dapi.digital with the order number and photos.

Orders are refused with compliance_blocked (403) until your account meets what details.requirements lists, and details.fix_url opens the dashboard page that fixes it:

• Business billing details, for any order. A sole trader or registered freelancer is a business here, as long as it has a tax registration.
• An EU Responsible Person, only to sell to EU or UK customers in checkout mode when your business is outside the EU and UK. EU product-safety rules (GPSR) require one. The product stays yours, so 3DAPI cannot act as your Responsible Person. It does not need a company: services such as EUVerify (10% off for 3DAPI integrators through this link), EU Compliance Partner and ComplyEU cost roughly 60 to 300 EUR a year. Add yours on the EU responsible person page; eu_responsible_person_not_found means none is set.

Your billing details need a tax form when your business is outside the EU and UK (tax_form_required until it is added): a W-9 for a US business; elsewhere outside the EU and UK, a W-8BEN (w8ben) when you are a person or sole trader, or a W-8BEN-E (w8ben_e) when you are a company or other entity. EU and UK businesses need none.